According to Google, 70% of local searches result in a phone call. More often callers buy and spend more money when they have the ability to buy over the phone rather than just on the Internet. It’s time to start collecting data from the calls.
Human analysis of conversations, combined with machine learning, ensures rapid learning and continuous improvement of our language and semantic algorithm models.
This winning combination facilitates the proper qualification of calls as some conversations can be complex or recorded in noisy environments, which can affect the quality of our transcription.