Behind the tech
Monitoring Tools: How uh!ive Supervises Its Infrastructure
Here, we will discuss the monitoring tools used by uh!ive to oversee these services. Monitoring tools not only allow us to stay informed about…
July 23, 2026
Resources
Blog
Analysis, field feedback, plain explanations. No unnecessary jargon.
Behind the techProduct
A Data-Driven Approach to Web Performance
uh!ive provides a comprehensive suite of services for processing and analyzing voice (speech analytics, speech-to-text), along with a web application to access…
May 5, 2026
Case studiesBehind the tech
Setting up a Hot / Warm S3 Cluster with MinIO
1. Introduction 1. Context For years, two 60 TB servers served as the backbone of our storage, replicated over long distances to ensure redundancy.…
January 29, 2026
Behind the tech
The Importance of High Availability in IT Systems
To reasonably guarantee high availability, let’s review some of the approaches we use at uh!ive.
December 9, 2025
AI and voice analytics
Not Everything Is GenAIous: Rethinking Artificial Intelligence
Not Everything Is GenAIous: Rethinking Artificial Intelligence Since the launch of ChatGPT in late 2022, artificial intelligence has been on everyone’s lips.
November 12, 2025
Behind the tech
What is the MRCPv2 protocol?
MRCPv2 (Media Resource Control Protocol) is a set of standards used in the field of ASR (Automatic Speech Recognition). It enables communication between voice…
December 17, 2024
AI and voice analytics
GenAI at the Service of Conversational Analysis Tools: Challenges and Strengths
In the modern business world, human interaction remains a central pillar, and the telephone continues to be a preferred channel for these exchanges. Despite…
June 13, 2024
Behind the tech
Optimise your transcriptions with the Language Model Factory
Today, quality transcription is essential for extracting relevant information and implementing strategic actions, such as improving the customer experience and…
March 22, 2024
Behind the tech
PRX as a measure of advisor involvement according to call intentions
The customer experience is at the heart of every service-oriented company.
January 10, 2024
Behind the tech
Evaluate each call as closely as possible to the customer's actual experience
Evaluating the quality of the relationship between an advisor and a customer is a constant preoccupation for companies keen to offer exceptional customer…
December 12, 2023
Behind the tech
Implementing PCI DSS (SAQ-D): Securing our Transactions
In a world where electronic transactions play a central role in our daily lives, the security of payment card data has become a major…
November 14, 2023
Behind the tech
An event driven architecture, Part 3
In this new post, let’s talk about the actual implementation of core principles of the event driven architecture.
September 26, 2022
Behind the tech
An event driven architecture, Part 2
In the previous post of this series, we explained why we ditched our old architecture based on synchronous REST services for a completely asynchronous…
February 2, 2022
Behind the tech
An event driven architecture
At Allo-Media, like many other businesses, our value chain looks like a pipeline: we collect conversations (mainly through phone) sent to us by our customers,…
February 17, 2020
Behind the tech
Elasticsearch Percolator use case for document classification
Currently at Allo-Media, we use Elasticsearch in its general workflow which is to create an index and store documents holding our phone call audio…
December 5, 2019
Behind the tech
Stateful Components in ELM
It’s often claimed that Elm developers should avoid thinking their views as stateful components.
July 16, 2019
Behind the tech
Text2Num Version 1.0.0 released!
The output of speech-to-text systems are entirely made of words, without punctuation or capitalization.
October 2, 2018
Behind the tech
Brace yourself data selection, industrialization is coming!
Industrialization is one of the most challenging problems for a start-up like ours. In fact, the research world doesn’t have the same priorities concerning…
March 22, 2018
Behind the tech
From Python to GO to Rust : An opionated Journey
When looking for a new backend language, I naturally went from Python to the new cool kid: Go. But after only one week of Go, I realised…
March 22, 2018
Behind the tech
Chaining HTTP requests in ELM
Preliminary note: in this article we’ll use Elm decoders, tasks, results and leverage the Elm Architecture.
February 5, 2018
Behind the tech
Simple disk encryption tutorial with Arch linux
We all love archlinux, or if we don’t, we’re using Fedora or Debian, and trolling is (almost) out of the scope of this article. But…
February 1, 2018
Behind the tech
Reduce and the Ferris wheel metaphor
This is a short anecddote about how I approached teaching things to someone else. I recently had to introduce some Elm concepts to a coworker who…
January 26, 2018
No article in this category.
12 of 22 articles